KNOX VOL TERMS OF SERVICE

Last Updated: June 12, 2026

Welcome to Knox Vol (accessible via knoxvol.com). By activating an account, utilizing our web hosting services, or deploying our automated e-commerce shopping cart solutions, you agree to be bound by the following Terms of Service (“Agreement”). This Agreement is a legal contract between Knox Vol (“Company,” “we,” “us,” or “our”) and the person or entity utilizing our services (“Client,” “User,” or “you”).

1. Acceptance of Terms & Services Provided

Knox Vol provides web server hosting infrastructure, automated e-commerce platform provisioning via our client architecture, and associated technical systems. By checking the agreement box or using our services via the automated billing system (WHMCS), you acknowledge that you have read, understood, and agreed to these terms.

2. Account Registration and Infrastructure Security

  • Accuracy of Data: You must provide accurate, current, and complete information during the registration process in our Client Area (knoxvol.com/members/).
  • Account Custody: You are entirely responsible for maintaining the confidentiality of your account credentials, API access keys, and secure configurations.
  • Unauthorized Access: You agree to immediately notify Knox Vol of any unauthorized deployment, data breach, or security compromise involving your root administration access.

3. Acceptable Use Policy (AUP)

Our servers and cloud routing instances (AWS network layer) may only be used for lawful purposes. You agree not to use the services to:

  • Engage in, facilitate, or encourage any illegal marketing activity, fraudulent retail operations, or violations of consumer privacy.
  • Distribute malicious code, scripts, or embedded exploits (including unsanitized SVG files or unauthorized XML injections).
  • Deploy automated spam infrastructure, deceptive bulk emailing campaigns, or scripts designed to over-utilize shared server resources (CPU, RAM, input/output limits) to the detriment of other users on the host cluster.
  • Enforcement: Violation of this section results in immediate suspension of the hosting container without notice via our automated infrastructure controller.

4. Fees, Billing, and Automated Cancellations

  • Subscription Model: Services are billed on a recurring automated basis via our client portal platform.
  • Grace Periods and Suspension: Invoices not cleared by their exact due date may trigger automated server isolation and account suspension. Continued non-payment past the designated grace threshold will result in automated data termination.
  • Refund Policy: Unless explicitly specified under an active service-level agreement at the time of purchase, all deployments, server provisions, and platform licensing fees are non-refundable.

5. Uptime Disclaimer, Backups, and Data Management

  • Service Availability: While Knox Vol targets maximum architectural availability, we do not guarantee uninterrupted system execution. Scheduled server maintenance, security patches, upstream hardware provisioning, or network issues may cause temporary, necessary downtime.
  • Backup Responsibility: Knox Vol may execute systemic disaster-recovery snapshots, but the Client maintains sole structural responsibility for maintaining independent off-site data backups of their retail marketing operations, application source code, database tables, and user content. We assume no financial or operational liability for data loss, corrupted databases, or unrecoverable records.

6. Limitation of Liability & Indemnification

To the maximum extent permitted by applicable law, Knox Vol, its developers, and network operators shall not be liable for any indirect, incidental, special, exemplary, or consequential damages—including but not limited to loss of profits, commercial revenue, digital storefront goodwill, or customer transaction data—resulting from the use or inability to use our hosting services. You agree to indemnify and hold harmless Knox Vol against any claims arising out of your retail business operations or third-party client marketing data.

7. Governing Law

This Agreement and any operational disputes stemming from our systems shall be governed by and construed in accordance with the laws of the State of Tennessee, United States, without regard to its conflict of law principles.